1.1 What payment terms do you accept?


1.2 How long will it take to ship out an order after payment is confirmed ?

It's normally take 2-3 days after your payment confirmed.

1.3 Once an order is delivered, any tracking number available ?

After delivery, we will get an independent tracking number for each parcel from the shipping agencies such as DHL, FedEx, UPS, Post Airmail, etc. The sales will feedback the tracking number to you.

1.4 Do you ship internationally ?

Yes, our business has been extended to 40 countries and regions worldwide for now. So we ship out our goods by using following agencies. Shipping recommendation will be made to your requirements.



2. Do you offer warranty ?


Yes, here are HCQS RMA process and terms.



3. Package and Packing ?


Yes, here are HCQS RMA process and terms.



4. How do you identify which product is yours if we exchange/replace?


All of our items have special visible and invisible marks. It will void your warranty with us if the marks are wiped/removed.

Send us an email with pictures before shipping if you need Exchange/Replace, so our representatives can authenticate the product.


5.Do you have a buyback program for the broken LCD and what is the price?


HCQS not only provides new products but also could recycle your broken screens. That's called HCQS LCD Buyback Program. If you need this service, please contact with our sales and quote, and then send us your broken LCDs. Some detections will be made on your broken LCDs to rule out unrecyclable broken LCD screens. You will receive your detection results via call or E-mail. About the payment, cash and deposit are available. You can choose cash transfer or keep it in your account and use the deposit on your next order with us.


6.Does the price match the quality?


Stable corporations with upstream suppliers enable us offer the best price and quality to our clients. And the strict quality control which is conducted by our professional R & D team and factory grantee the best quality of our products. The most reasonable price definitely matches with the best quality products. And we provide one-stop services for HCQS's members. Join us through this thread. You can gain more detail information.