RMA Warranty Terms

Warranty

We provide 1 year warranty for Quality issue, Structural issue and Function issue. All those issues belong to warranty range.

No Warranty

A. Out of warranty (over 1 year), there is no warranty for those conditions: RMA anti-fake label and Date label fall off or the labels are torn deliberately.

B. No warranty for man-made physical damaged.

C. We don’t provide warranty for man-made damaged, water damage, damp and self-refitted or teardown.

 

RMA Standard Process

(Only suit for the spare parts under the warranty)

Kindly Reminder

1. Except battery, the warranty of all products is one year. And the warranty of battery is half a year. HCQS provides customers with lifetime products services.

2. The RMA data of our clients suggests that 20% of LCD broken and flex cable broken is caused by wrong installing or careless operations.

3. The following four tips can reduce the LCD broken rate according to the analysis of LCD broken cases.

A. Before installing, test all the replacements of small parts on the board. Start installing if all parameters are ok.

B. During installing, watch your tools won't touch the backlight and LCD area. The glass material of LCD is only 0.2 MM, which could be easily damaged. (Figure 1).

C. Please choose original small parts and stop assembling immediately if the small parts don't match. Continue till you figure out the problems.

D. When installing LCD assembly, don't be violent, please press normally. Please follow the steps as shown in Figure 2 to assemble flex dock connectors.

 

Notice

A. Once the RMA report released, please inform us the detail solution on RMA within 1 week. We will not offer any loss if overdue and we have a right to return all the RMAs.

B.For the parts under repairing, if there is a provisional notice not to repair, we cannot guarantee to recover them to the original conditions.

C.Only unused and unopened items may be returned.
Please inspect your products carefully upon receipt.
All non-defective products returned for refund are subject to a dealing fee
(NO EXCEPTIONS).

D. Policy abused will do harm to our partnership. And we will apply stricter policies to those who abused our policies.