Standard After-sales Process

( Only for Products with Warranty Services )

 

Clients

1.Please send the RMA list of each model to the sales representative when you meet RMA issues.

2. Please pack the RMAs carefully to ensure that the shipping will not cause secondary damage.

Sales Dept.

3. Attach RMA list in the box, send sales the RMA and tracking number.

After-Sales Dept.

4. We will inventory the RMA list within 2 days once we got the package.

5. The after-sales department will release the RMA report within 3 days.

6. We will make the new replacements to clients for the RMAs under warranty. But for the parts out of warranty or in other situations, we will discuss with client to make a solution according to the RMA report.

TIPS:

1. Except battery, the warranty of all products is one year. And the warranty of battery is half a year. HCQS provides customers with lifetime products services.

2. The RMA data of our clients suggests that 20% of LCD broken and flex cable broken is caused by wrong installing or careless operations.

3. The following four tips can reduce the LCD broken rate according to the analysis of LCD broken cases.

A. Before installing, test all the replacements of small parts on the board. Start installing if all parameters are ok.

B. During installing, watch your tools won't touch the backlight and LCD area. The glass material of LCD is only 0.2 MM, which could be easily damaged. (Figure 1).

C. Please choose original small parts and stop assembling immediately if the small parts don't match. Continue till you figure out the problems.

D. When installing LCD assembly, don't be violent, please press normally. Please follow the steps as shown in Figure 2 to assemble flex dock connectors.